Prior to submitting a customer support message, please consider the links below for additional information on the following topics:

To contact our customer support team, please e-mail:

Order Questions

We do not currently have a customer support phone line that may be called. Our apologies for any inconvenience this may cause.

If you are contacting customer support regarding a previously-placed order, we kindly request that you please include the following order details in your message:

  • Full Name
  • Bill To and Ship To Address (if applicable)
  • Order ID
  • E-mail address used to place your order
  • Brief description of your issue
  • Including each of these details will better help our customer support team to assist you and your fellow customers as quickly as possible.

Our customer support team typically responds within 24 business hours during our normal hours of business operation (Sunday – Thursday, 9am-9pm UAE).

Depending on the volume of messages received, there may be an additional delay in response time.

Please note that e-mail messages are responded to in the order that they are received.

Submitting multiple support e-mails does not increase your chances of a faster response and, as such, we kindly request that you do not submit multiple support emails.

Doing so places your most recent message at the bottom of our response queue, increases the volume of total messages received and thus decreases the speed of responses for not only you but your fellow customers as well.

Please know that our customer support team will be in touch as soon as possible. We sincerely appreciate and look forward to assisting you.

Thank you.

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