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Frequently Asked Questions
How Long Does Shipping Take?
In most cases where items are in stock and the order is within Abu Dhabi or Dubai, delivery will be on next-day. But even if the product is out of stock, it will always take less than 4 days from confirmation.
We are also working on a fulfillment service which will allow us to offer next day delivery on all future orders!
What Shipping Methods Do You Use?
We use both Wing (by Amazon), and Fetchr, depending on which one of them can deliver faster at the time of order.
Once an order is confirmed, the courier picks it up and delivers it door-to-door enclosed.
An SMS or App notification is sent to you to schedule the delivery location and time that is most convenient to you. Otherwise, the courier will simply call you an hour before they arrive.
How Can I Pay for My Order?
You can pay with Cash on Delivery (COD), PayPal, Credit and Debit Cards. Whichever is more convenient for you.
By default the payment option is Cash on Delivery, however, should you prefer to pay through a credit card, please mention that in the checkout page and an invoice will be generated and send to your email address.
How Much is the Delivery Fee?
All orders within the UAE have a flat rate fee of 30 AED.
Orders over 500 AED are shipped free of charge, and if you’re on the newsletter, we often send out coupons and announce flash-sales. You can sign up to join our mailing list by going to the newsletter page or using the form in the footer. It will also give you a 10% off your first purchase.
When Will X Nootropic Be in Stock Again?
As of now, all our products are also available on backorder. Meaning, if a product you wanted to purchase is out of stock, you can still place an order (backorder) and it will be available with our weekly inventory shipment.
Do You Offer Sample Packets?
If requested, we can arrange a sample order of 3 to 4 different nootropics in a smaller quantity. For example, you can request a racetams sample pack if you aren’t sure which one would you prefer. In that case, we will send you a sample packet of your choice.
Of course, they can be changed to your preference in terms of type and quantity.